Terms and Conditions

Terms & Conditions


HOUSE OF PIANOS is a registered trademark of ADMIRAL WORLD GENERAL TRADING LLC, registered under the Dubai Economic Department, License# 715998, TRN: 100059906600003, P.O BOX 112661, Showroom 43, Al Qouz 1, Dubai, UAE.

Welcome to www.houseofpianos-uae.com. The www.houseofpianos-uae.com website (the “Site”) is comprised of various web pages operated by HOUSE OF PIANOS. www.houseofpianos-uae.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.houseofpianos-uae.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
www.houseofpianos-uae.com is a E-commerce Site for musical instruments and accessories.

www.houseofpianos-uae.com is a E-commerce Site

• Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. 
• United Arab of Emirates is our country of domicile.
• Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. 
• If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 
• The cardholder must retain a copy of transaction records and Merchant policies and rules.


Your use of www.houseofpianos-uae.com is subject to Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting www.houseofpianos-uae.com or sending emails to HOUSE OF PIANOS constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that is not responsible for third party access to your account that results from theft or misappropriation of your account. and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
HOUSE OF PIANOS does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.houseofpianos-uae.com only with permission of a parent or guardian.

Payment Policy

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. (Before including this statement, SSL certificate must activated on the website).

The cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept payments online using Visa, MasterCard and AMEX credit/debit card in AED.

Product Descriptions

  • The HOUSE OF PIANOS takes reasonable precautions to try and ensure that all the prices quoted on the Website are correct and that products are fairly described.
  • However, when ordering products through the Website, note that:
  • All prices are displayed in AED United Arab Emirates and include UAE 5% VAT
  • All weights, sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
  • The packaging used my be different from that on the Website.
  • We will not accept orders if there are material errors in the description of the goods or their prices as advertised on this Website.
  • The colour of product may vary slightly from that shown, dependent upon the monitor you use to view the Website.
  • Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative.
  • We may experience problems with the supply of certain products.  If  product(s) you have ordered are not available, we will let you know as soon as possible.  We may be able to offer an alternative product(s) at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our returns and refund policy.  Where applicable, you may cancel your order in accordance with your rights under the UAE Consumer Protection Law
  • All orders are subject to availability.
  • If applicable, the cost of delivery will be shown when ordering however this may be changed at our discretion if the charge shown is incorrect.  Please see the section in this document relating to Delivery.


Delivery and Delivery Charges

  • Standard UAE delivery is FREE for all items above 500 AED.
  • Free delivery is only available for online purchases for customers within UAE.  It does not apply to in-store delivery charges.
  • We reserve the right to amend or withdraw this offer without prior notification.

Non-standard UAE addresses include, but are not limited to:

Bahrain, Qatar, Kuwait, Saudi Arabia, Oman, Jordan

  • Delivery costs apply to GCC countries except for UAE addresses and the premium delivery service.  For actual charges, either phone our office on +971 4 295 2131 or place your order as normal and we will contact you.
  • The Free Delivery is only a ship-to-address service and does not include unboxing or assembly. Our delivery team will only deliver to the front door of the address provided and will not take the item up stairs or into specific rooms.  If you would like to find out more about this service please call our Customer Care Team on +971 4 295 2131
  • If you want to arrange a specific delivery date, please contact our office. We will do our best to try and accommodate any requests.
  • You can have your piano delivered to a different address to the billing address by providing the information at the checkout.  Please note that we make several security checks to protect ourselves against fraud and reserve the right to refuse to deliver to alternate this address should we not be able to verify it.  We will contact you should we encounter any problems.
  • Most items are shipped by our preferred Courier ARAMEX  (excluding pianos delivered by our in-house team). The piano will need to be signed for on delivery.
  • You must make sure you sign for your goods as ‘unchecked’.  All orders are fully insured against loss or damage whilst in transit.  In the unlikely event that the product has been damaged in transit, you must inform us within two working days.
  • A condition of purchase is that you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
  • If you are not in when delivery is attempted, the courier company will leave a card with details of the delivery and contact number for you to arrange re-delivery.  The card will also include details of a local collection point.
  • All risk in the product(s) you order (including risk of loss and/or damage to the products) pass to you when they are delivered to the delivery address specified in your order.
  • The HOUSE OF PIANOS is under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.


Order Cancellations and Change of Mind

  •  Please choose carefully as refunds are not provided where you have simply changed your mind, found it cheaper somewhere else, or decided you have no use for the product. We recommend you carefully preview any Orders before adding them to your shopping cart and proceeding with your Order. We invite you to ask as many questions as you need to choose your purchase.
  • Unless provided for under these Terms or as otherwise agreed by HOUSE OF PIANOS, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the Delivery Address on the Order. You should carefully check that your Order is accurate before you submit it. You will, however, be able to return Faulty Goods under the Returns Policy.
  • If we cannot contact you about your Order using the contact details you provided in the Order, after having made reasonable attempts to contact you, we will cancel your Order and refund any money paid.
  • Delivery Fees will not be refunded.
  • Goods can only be returned in accordance with these Terms and the Returns Policy. The Return Policy forms a part of these Terms.


Return Policy: Repair, Replace, Refund

  • In accordance with your rights under the UAE Consumer Protection Law Consumer Guidelines, you are entitled to return a product if you believe that the item is not as described, or if it is faulty due to a manufacturing defect and is within the manufacturer’s warranty period. Items found to be faulty due to abuse, mishandling or any sort of misuse will not qualify for warranty repair or replacement.
    1. For a minor problem, you are entitled to a free repair if we offer one, or failing that, a replacement or refund.
    2. For a major problem, we will either:
  • Organise an inspection and/or repair by our technicians at its current address (for large items),
  • Request that you return it to us for inspection and repair or replacement according to the Return Procedure below, or
  • Request that you return it to us for a refund.
  • In order to be eligible for reimbursement of any freight return costs incurred by yourself, you must first receive an approval from us to return the product, and keep receipts. If the product is found not to have a problem as you have described, you may be required to pay the transport or inspection costs. An estimate of these costs will be provided to you before the product is collected, if arranged by us. Returned items will remain your responsibility during transit.
  • If the product can be easily posted or returned in person, you are responsible for organising the return of the item to us according to the procedure below. Please pack your returned items carefully.




  • New pianos purchased from someone other than an authorized Steinway or Bluthner Piano Dealer.
  • Damage caused by accident, negligence, misuse, abuse, improper operation, fluctuations in electronic current, unauthorized interference or failure to follow instructions contained in yourowner’s manual. This includes damage caused by failure to use correct maintenance materials or procedures.
  • Damage resulting from repair or attempt to repair caused by someone other than a HOUSE OF PIANOS Piano Technician.
  • Any piano on which the serial number has been defaced, modified or removed.
  • The replacement of parts necessitated by normal wear and tear, including string breakage, tarnishing and rusting.
  • Pianos purchased outside of UAE.
  • Pianos purchased in UAE but taken for repair outside this country.
  • Tuning.
  • Changes in the condition of the cabinet finish.
  • Damage caused by exposure to excessive conditions of temperature, humidity, light or salt air.
  • Freight, handling and removal / installation costs.
  • We reserve the right to make the decision about the type of repair or replacement required.

CAUTION: In areas of high humidity additional precautions may be necessary as a preventative measure against rust or corrosion.

What is and is not covered:

  • Acoustic Piano Components
  • This warranty covers any defects in material or workmanship for five years from the date of purchase and is additional to the protection conferred by law. If a condition is a direct result of such a defect and cannot be repaired by an authorized HOUSE OF PIANOS Piano Technician, we will replace the piano. Subject to the terms of the warranty, we will pay all labor (excluding Technicians travel time) and material costs for items covered under this warranty.


Links to third party sites/Third party services

www.houseofpianos-uae.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of HOUSE OF PIANOS and is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. HOUSE OF PIANOS is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by of the site or any association with its operators.
Certain services made available via www.houseofpianos-uae.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.houseofpianos-uae.com domain, you hereby acknowledge and consent that may share such information and data with any third party with whom has a contractual relationship to provide the requested product, service or functionality on behalf of www.houseofpianos-uae.com users and customers.

No unlawful or prohibited use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use www.houseofpianos-uae.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law).
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of HOUSE OF PIANOS or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of HOUSE OF PIANOS and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of HOUSE OF PIANOS or our licensors except as expressly authorized by these Terms.

Use of communication services

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.

HOUSE OF PIANOS has no obligation to monitor the Communication Services. However, HOUSE OF PIANOS reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. HOUSE OF PIANOS reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in ‘s sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. HOUSE OF PIANOS does not control or endorse the content, messages or information found in any Communication Service and, therefore, HOUSE OF PIANOS specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized spokespersons, and their views do not necessarily reflect those of HOUSE OF PIANOS . Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

Materials provided to www.houseofpianos-uae.com or posted on any HOUSE OF PIANOS web page

HOUSE OF PIANOS does not claim ownership of the materials you provide to www.houseofpianos-uae.com (including feedback and suggestions) or post, upload, input or submit to any HOUSE OF PIANOS Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting HOUSE OF PIANOS, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. HOUSE OF PIANOS is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in ‘s sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

International Users

The Service is controlled, operated and administered by HOUSE OF PIANOS from our offices within the United Arab Emirates. If you access the Service from a location outside the UAE, you are responsible for compliance with all local laws. You agree that you will not use the HOUSE OF PIANOS Content accessed through www.houseofpianos-uae.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.


You agree to indemnify, defend and hold harmless HOUSE OF PIANOS, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. HOUSE OF PIANOS reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with HOUSE OF PIANOS in asserting any available defenses.

Liability disclaimer

The information, software, products, and services included in or available through the site may include inaccuracies or typographical errors. changes are periodically added to the information herein. HOUSE OF PIANOS and/or its suppliers may make improvements and/or changes in the site at any time.
HOUSE OF PIANOS and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the site for any purpose. to the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. HOUSE OF PIANOS and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.
To the maximum extent permitted by applicable law, in no event shall HOUSE OF PIANOS and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise, even if HOUSE OF PIANOS or any of its suppliers has been advised of the possibility of damages.

Termination/access restriction

HOUSE OF PIANOS reserves the right, in its sole discretion, to terminate your access to the site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of United Arab Emirates and you hereby consent to the exclusive jurisdiction and venue of courts in UAE in all disputes arising out of or relating to the use of the site. Use of the site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and HOUSE OF PIANOS as a result of this agreement or use of the site. HOUSE OF PIANOS’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of HOUSE OF PIANOS’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the site or information provided to or gathered by HOUSE OF PIANOS with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and HOUSE OF PIANOS with respect to the site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and with respect to the site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to terms

HOUSE OF PIANOS reserves the right, in its sole discretion, to change the terms under which www.houseofpianos-uae.com is offered. The most current version of the terms will supersede all previous versions. HOUSE OF PIANOS encourages you to periodically review the terms to stay informed of our updates.

Dispute Policy

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile.

Delivery/Shipment Policy 

• http://www.houseofpianos-uae.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”. 
• Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.